Listening to our customers

listening is a patient safety issue

We are always very grateful for comments and suggestions about our resources, so have been listening to our customers and working to upgrade the Talking Mats Health and Well-being resource and the 4 digital resources.

There are several additions which apply to both the original and the digital versions of Health and Well-being.

  • Originally we had asked our artist not to put clothes on the characters to try to make them culturally neutral but following a number of comments – (in particular the bare hairdresser who caused much amusement!) – our artist has added clothes on those symbols where the character was obviously naked.

hairdresser

  • Next we have included additional relevant symbols and altered others to make the resource more comprehensive.

making_hot_drinksfaith_leader
Our App developer has also been working to incorporate all of the above features into the digital version. He has included a more comprehensive list of wording for the top scale. (Click on the image to enlarge)

top scales
He has also added a feature which lets you toggle the wording for the top scale on and off; he has sorted the split words under the symbols and he has improved how the final record of the Talking Mats is displayed in the email sent.

Finally we are delighted to announce that our 4 main Talking Mats resources have been developed in German for the Digital version in collaboration with Professor Norina Lauer at the University of Idstein. All 4 resources – Health and Well-being, Children and Young People, Eating and Drinking and Social Care will all be available on the App by clicking on the German flag in the opening page.

The German version is not available in the original hard copy but you can order the resources with no words to allow you to add your own.

The upgrades to the digital will happen automatically in the next few weeks at no extra cost and if you would like the hard copy sets to upgrade your original resources, you can order them from us at a reduced cost. 2017-18 Additional Symbols Post Training Order form

Thanks again for your feedback – keep the comments coming!

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