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Privacy Policy


Talking Mats Ltd is committed to protecting and respecting your privacy.

Whenever you provide Talking Mats information, we are legally obliged to use your information in line with the General Data Protection Regulation (GDPR).

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This statement relates to the use of your personal information you provide to us online, by phone, text, email, letter, or other correspondence.

Your information will only be kept so long as it is relevant and the amount of information will be adequate for its purpose.

Personal data we collect about you?

We collect information from you when you

  • Register to purchase products
  • Attend training courses and seminars
  • Enter a Prize Draw or promotion
  • Respond to a survey or marketing communication

When using the term ‘personal data’ in our Privacy Policy, we mean information that relates to you and allows us to identify you. Your personal data may include for example your name, including email address, mailing address and telephone number.

How and why do we use your personal data?

We use the information we collect to understand your needs and provide you with a better service and in particular for the following reasons:

  • To process orders for resources and training
  • Inform you of upcoming courses and new resources
  • Inform you of advanced training options and seminars
  • Internal record keeping
  • To administer a promotion, survey or other site feature

Data Security

How we will store data?

We will store data electronically either in email folders on a remote certain server or on local drives on our IT equipment. We will also store certain hard copies of documents. All personal data held electronically will be password protected & data held on hard copies will be protected in locked filing cabinets/drawers.

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online, by phone and mail. We will access data held electronically & manually only when it is necessary to do so in order to deliver our stated organisational objectives.

Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential.

When you place orders or access your personal information, we offer the use of a secure server. All sensitive / credit information you supply is transmitted via Secure Socket (SSL) technology and then encrypted into our databases to be only accessed as stated above.

We do not store payment card details nor do we share customer details with any Third Parties.

How do we use cookies?

Like many websites, we use ‘cookies’ to enhance your experience and gather information about visitors and visits to our websites.

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer, Safari or Netscape Navigator) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services may not function properly. However, you can still place orders over the telephone or by contacting us, in the first instance, at

Please also see our Cookie Policy for more detailed information

Do we disclose the information we collect to outside parties?

We will not share any personal identifiable information with other companies.

We may however, release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

You are in control of your data

Under GDPR you have the right to ask for your information to be amended or deleted.

To delete all of your online account information from our database, sign into the “My Account” section of our site and remove your shipping addresses, billing addresses & payment information.

If you would like to stop receiving marketing communication from us, please contact us by emailing us at  and we will remove you from our database. Alternatively you can click unsubscribe on the link at the bottom of our newsletters.

If the information we hold on you needs to be updated please contact us at and will send you a Personal Information Amendment form to complete.

Requesting Access to your personal Data

If you wish to find out what information we hold about you and what we are using it for please email us at If you have difficulties online you can contact us by telephone on 01786 479511

Third party links

In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).

The Talking Mats website contains hyperlinks to other websites owned and operated by third parties. These third party sites will have their own privacy policies. We cannot accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites as at your own risk.

Questions and feedback

We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue to

Your consent

By using our website, you consent to our Privacy Policy.