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Frequently Asked Questions
Do I need to train to use Talking Mats?
Yes.
It is very important that anyone using Talking Mats can put the TM process into practice to make sure the Resources are used effectively.
All of our Resources and Advanced Courses are available to buy once Foundation Trained
Do the prices in the shop include VAT?
Because we send Talking Mats resources all over the world, we do not include VAT in the prices displayed in our shop, as rates will vary from country to country.
Certain products, for example Talking Mats Foundation training do not require VAT to be added, so if you purchase a Training + Resource bundle, you will only pay VAT on the price of the resource.
Other items which do require VAT include our digital subscriptions and shipping.
All VAT will be added at the checkout and you will be able to see the total VAT you are paying on your order.
How do I order resources and book training from the website?
At Talking Mats, we recognise that a lot of our customers are required by their organisations to use purchase orders (PO)s as a payment method. We have created this guidance which will help ensure that we can process your order efficiently and complies with most organisations’ procurement processes. Should you have any questions or require further support, the Talking Mats team are always happy to help.
Glossary
Glossary:
Topic – the subject that is being discussed
Options – situations represented by a symbol
Top scale – symbols that show what a person thinks with a positive point, a mid-point and a negative point
Thinker – the person communicating their views via the mat
Listener – the person preparing and carrying out the mat, usually a prectitioner or carer
Advanced Resource – available once trained at Foundation level
DTM – digital talking mat. Also referred to as the digital resource, digital app or digital V2
Personalised mat – on the DTM. A specifically created mat with images personal to the a thinker. Can be saved and used again. Available once trained at Foundation level.
Resource library – all the symbols you have access to on the DTM depending on your subscription level, including any photos or images you may upload.
