Involving people with a learning disability in service evaluation is both essential and challenging.
Maria Lavery speech and language therapist, and her colleagues in North and South Lanarkshire are using Talking Mats to get feedback about the service they deliver for people with a learning disability . They want to find out about what people feel they do well, and what could be done differently. In addition they have placed a suggestion box at the entrance to their building, but want to involve everyone who is connected with their service – clients, family, carers various multi-agency colleagues and are carrying the review out over a 6 month period.
The analysis and learning will be used to inform the Speech & Language Therapy work plan and support the future direction of the service.
Talking Mats has been used successfully to evaluate Augmentative and Alternative Communication services and the resource for this is available on our website http://www.talkingmats.com/wp-content/uploads/2013/09/AAC-service-Evaluation-script-and-symbols.pdf