Licenced Trainer and co-developer of the Funeral Planning Resource, Gillian Robertson is running Talking Mats Foundaion Training with specific sessions relating to the Resource. To reflect the working hours that practitioners interested in this may we are offering these sessions outside the 9am-5pm ‘norm’.
- Live video link (Teams) over 4 sessions, from 7pm until 8.30pm. 16th October, 23rd October, 13th November and 4th December (all sessions must be attended). 16 places available
- Face to face training at our headquarters in Stirling. 2 half day sessions, 7th February 2024 and 6th March 2024 (both sessions must be attended). 8 places available.
Gillian Robertson, an Interfaith Celebrant with a background in Special Education, instigated and drove this project with funding from the Big Lottery Awards for All. In a previous blog she describes her motivation and the early stages of the project.
Here’s a bit more information on the topics and who might use them.
Funeral planning – this topic supports the initial conversation in planning a funeral leading to decisions about what someone would or would not like. It is particularly useful when planning for the future but can also be used by a celebrant / religious leader or funeral director to discuss what the family want for their loved one after a death has occurred.
Funeral Service – this topic supports the conversation which would follow on from Funeral Planning, leading to decisions about what someone would like or not like for the actual funeral service. Recording the first mat on this topic is a useful tool to refer to as plans progress. Who carries out this conversation depends on the context it is being used in. For example, if planning the service of a family member who has recently died then this is a very helpful resource for the celebrant or religious leader.
Eulogy – This topic supports conversations which highlight the important themes that someone would want included in their Eulogy. It is most useful when planning a service for someone who has recently died and relevant for the celebrant / religious leader to carry out when planning the service. The testing phase also highlighted that this topic can be used as part of the grieving process in a reflective way to help someone with learning disabilities remember the person who has died.
At the close of the project, with the testing phases completed, Gillian reflected and summed up the importance of this resource beyond the planning of funerals.
“The values behind Talking Mats are about making sure that everyone has a voice. If we deny people the ability to be heard, we deny them their human rights. When people’s voices are heard, improvements in their lives can be made.”
Foundation Training based on the resource is now available to book. There is a 20% discount if you attended the launch seminar and have the code to use at the shop checkout.
We have an exciting opportunity for a Development Associate to join Talking Mats Ltd.
Talking Mats Ltd is an award-winning social enterprise which originally developed from research at Stirling University and now has an international reach. We were delighted to receive a SMART award for research and innovation which allows us to embrace future technologies and Artificial Intelligence to enhance and develop our communication framework. We want to build a proof-of-concept system that can track user behaviour from both the Talking Mats app and video recordings and use data to automatically detect interactions that require the skill of a trained observer. This will be done using a combination of computer vision and machine learning algorithms.
We will also build the Data platform and Architecture on to our existing technology to allow TM Ltd to create new Data Services. These will provide key insights to support individuals and services by assessing organisational performance, identifying trends and risk factors. We want to be able to measure the quality of the input to maximise independent views. The successful candidate will understand the impact of communication impairment and have a track record of carrying out research. You will work collaboratively with the research team including, Dr Kevin Swingler, Head of Mathematical Science, University of Stirling and Dr Jill Bradshaw, University of Kent conducting qualitative and quantitative research. You will also be committed to the vision of Talking Mats to improve the lives of people with communication difficulties.
We are offering this position on a full time, fixed term basis until May 2023 but with the potential of joining our team in the longer term.
Closing date: 5pm Wednesday 11th May 2022
Interview date: Monday 16th May 2022
To view this vacancy and read a full job description, please click here.
Our new digital platform with enhanced features
Talking mats have been researched and developed over a period of more than 20 years. Initially Talking Mats developed as a paper based communication framework but there was always much interest in having it as a digital resource so our first digital Talking Mats platform was released in 2012.
In the years since its release the Talking Mats digital platform has helped thousands of people who otherwise would find it challenging to express how they feel, but with the discontinuation of Flash player the opportunity to create a new web-app presented itself. We are delighted to say that it is here! Combining it with the new website means that we are able to include many of the features that our customers have wanted, including the ability to:
- Add and save photos
- Personalise conversations by adding symbols from other sets
- Create and save your own personalised mats ( provided you are foundation trained )
- Think through and order your Talking Mats conversation
- Change and select an appropriate Top Scale
- File your thinker’s mat in an easy to retrieve manner
- Easily carry out remote Talking Mats conversations
Our Digital Support Officer, Mark, is here to take you through the headlines of the new app, as well as some useful information for existing users.
In a nutshell
The new Digital Talking Mats (DTM) is a subscription-based web app which is access via our new look website www.talkingmats.com. It contains all the Talking Mats resources currently available to purchase to ensure that it can be used in as many different contexts to help as many different people as possible.
We wanted to ensure that there was a DTM subscription for everyone. To that end, there are three different levels of individual subscription (starter, enhanced, complete) which can be renewed on a monthly or annual basis. There is also a licence specifically for organisations which offers the chance to have multiple users tied to an organisation, all at ‘complete’ level.
Once you have signed up for a subscription, you can easily see the details in the ‘subscriptions’ section of your account.
Existing Digital Talking Mats customers
If you had access to version 1 of the digital Talking Mats please keep an eye on your inbox as you will be getting an email giving you access to the new version . If you do not receive such an email please get In touch with us.
App Features and How to Use Them
Once you have subscribed and accessed the app, there is immediately a helpful video which tells you all you need to know about how to use the app. This includes setting up a new thinker, creating a new Talking Mat with the symbols of your choice, and how to view snapshots of previous sessions you have carried out.
All browsers are equal, but some are more equal than others. Our app is optimised for Google Chrome, but will also work on Firefox and Microsoft Edge. Internet explorer is not supported. It is a good idea to make sure your browser is as up to date as possible for the best user experience. Mor detailed information on browser compatibility is available here
We recognise that internet is not always available in homes, schools or many other places, and so it is very important to us that the app works offline. Unfortunately due to the fact it is till relatively fresh, the app will not work offline yet, but rest assured this feature is in the pipeline. One option in the meantime is to use a device that can hotspot (most smartphones will have this feature) and carry out a Talking Mat online.
When you are navigating from page to page in the app, it is actually creating overlays on a single web page. This means that when you are in the app, if you press the ‘back’ button on your browser, it will take you out of the app completely.
If you have any questions about the Digital Talking Mats platform or you are interested in learning more, you can get I touch with Mark at firstname.lastname@example.org.
On Wednesday November 10th we held a colloquium with the University of Edinburgh and NHS fife to report on the findings of the research that was funded with the Burdett foundation . The easy-read version of this report can be found here.
48 people attended the online event on Wednesday and engaged in some very thoughtful discussion and reflection on communication in forensic settings. There was much to think about including whether ethos and values align with self-determination , how to get communication taken seriously by staff who are often under huge pressure. Consideration of where power lies in an organisation and an acknowledgment that in order to share power staff themselves need to feel they have power.
The recognition that in the promotion of shared decision making, you increase the risk of people taking what others may see as unwise decisions. The need to support the capacity of people to be involved in decision making early on and in the smaller decisions of life and not leaving including them to a crisis.
The importance of further research in his area and that small clinically driven research projects have an important role to play in addition to ones funded by bigger grants. There is much to digest and we are hoping to keep the conversation going.
If you would like to see for yourself the research presented and the topics discussed at the colloquium you can watch the recording of the Zoom session here.
If you want to attend foundation Talking Mats training please find out more here. if you have completed your foundation training please consider attending the Keeping Safe advanced online module which includes the Keeping Safe resource . If you have the Keeping Safe resource please download the new Being Included bolt on to use with it.
We are all continuing to live in challenging times due to the COVID-19 pandemic, and there are concerns about the impact on the mental health of people at all ages and stages of life. This is a good time to reflect on the wide variety of blogs that have signposted how useful Talking Mats can be in helping people to think, structure coherent responses, and express their views. If this is an area of interest to you then take a look at these blogs to find out more:
- Debbie Mole, Clinical Nurse Consultant in Mental Health and Intellectual Disability for DHM Mental Health Care in Melbourne, Australia shares a great example of the positive impact Talking Mats can have for people who have experienced trauma. https://www.talkingmats.com/talking-mats-and-trauma-work/
- Natalie Paris, CashBack 180 Project Lead shares some powerful examples of how Talking Mats has helped her to open up conversations with the young people she works with https://www.talkingmats.com/opening-up-conversations-with-young-people/
- Edith Barrowcliffe from The Action Group demonstrates how Talking Mats has allowed individuals with intellectual disabilities access talking therapies and counselling. https://www.talkingmats.com/counselling-communication-1/
- Edith expands on this work in her second blog, describing how she adapted this approach to use during remote support during lockdown. https://www.talkingmats.com/counselling-learning-in-lockdown/
- Jo Brackley, NHS Clinical Lead for SLT Secure Services (Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust) describes how Talking Mats helps people with mental health open up and have richer conversations, with increased novel information gained. https://www.talkingmats.com/covid19_securehospitalsetting/
- Susan Gowland, SLT at NHS Fife Forensic Learning Disability Service, describes how Talking Mats support patients to express what they think in forensic learning disability setting. https://www.talkingmats.com/forensic_ld_setting/
- Dr Carla Innes, Clinical Psychologist for Learning Disabilities at Stockport Healthy Young Minds (CAMHS) describes how Talking Mats helps the team to gain more insight to the children and young people they are working with, and how it has helped intervention focus on the child’s potential, and zone of proximal development. https://www.talkingmats.com/talking-mats-and-mental-health/. This work in Stockport is further expanded on in a presentation by Dr Rosie Noyce, Clinical Psychologist, given at the Talking Mats 21st Birthday Event in August 2019. https://www.talkingmats.com/wp-content/uploads/2019/08/Talking-Mats-and-Young-Peoples-Mental-Health.pdf
- Georgia Bowker-Brady, Advanced Specialist SLT (Berkshire Healthcare Foundation Trust) describes how using Talking Mats in dementia care and acute health patient inpatient services helps patients organise their thoughts and express what is going well for them, as well as what isn’t. https://www.talkingmats.com/acute-mental-health/
- Rachel Woolcomb, Talking Mats OT Associate, explains why Talking Mats supports thinking, and why it can be particularly useful in helping people to structure and express their thoughts. https://www.talkingmats.com/talking-mats-as-a-thinking-tool/
We would love someone to carry out some research in this field, so if this sparks a research or blog idea, please get in touch with us at email@example.com.
Many thanks to Natalie Paris, CashBack 180 Project Lead for our latest guest blog. Natalie shares some powerful examples of how Talking Mats has helped her to open up conversations with the young people she works with:
I joined Y2K Mayfield and Easthouses Youth 2000 Project in February 2018 as a sessional worker looking to gain practical experience in youth work, I then became Part Time Young Women’s worker at Y2K, which gave me experience in working with vulnerable young women in Midlothian across an age range of 11 to 24, some with mild to moderate learning difficulties. When I first heard about the 180 project, I knew it was something I really wanted to be involved with, as I have always been interested in Criminology and Youth Offending.
In September 2018 I became the full-time 180 Project Lead, and have helped to shape and develop our CashBack 180 Project. CashBack 180 is a referral-based service, focusing on early support and prevention for young people involved in or at risk of becoming involved in offending, anti-social and risky behaviours.
We work with young people to make positive changes in order to work towards more positive futures. Young people accessing this service have the opportunity to take part in fun, participative and educational programmes of activities as well as 1:1 supports. The CashBack180 programme is delivered at Y2K, but we can also deliver programmes within High Schools.
CashBack 180 offers a menu of options and has adapted where necessary for our journey through the pandemic.
- 1:1 supports
- Groupwork programmes
- Community outreach support through detached youth work
Case Example 1:
A 12-year-old girl had been referred to me for violence, as she had attacked a girl in the playground, which was out of character for her. She was very uncomfortable in the 1 to 1 session, so I used a Talking Mat. This made the conversation flow more naturally.
I used the Relationships topic, with the top scale ‘going well/okay/not going well’. This helped me get more information. I found out that most of the issues she was having were around peer relationships. For example, friends saying things that weren’t true, and not being believed by others in her friendship group. This allowed me to plan a session around what is healthy and unhealthy in friendships.
Case Example 2:
I was working with a 14-year-old care experienced boy, who had been referred to me for Anti-social behaviour, and because he was easily led. Once I got to know this boy a little better, I realised that he did not have much support within his family, apart from his older brother who he lives with now. I realised he was someone who had just learned to cope himself, and probably didn’t have many people to turn to when worried about things. I thought coping would be a good topic for a Talking Mat, as he always said things were fine, but I didn’t feel it was the full truth. I used the top scale ‘going well/okay/not going well’. This gave us the opportunity to discuss healthy and unhealthy coping mechanisms that he had and what he could do instead.
Case Example 3:
I was working with a 12-year-old care experienced boy, who had been referred to me due to his inappropriate sexualised language and reference to sexual experience. He has been out Mainstream school for 1 year, so had missed P7 sex education. I decided to start working on friendships and relationships over the first couple of weeks with him, to get an understanding of what he knew was acceptable in relationships. I used the Relationships Topic with the top scale ‘Going well/Okay/Not going well’. The Talking Mat helped me keep his attention for a little longer than usual, as he is a very chaotic young person and often gets up and walks about, or jumps on tables and pretends to be sleeping. It also showed me that he felt quite happy but was missing his friends from where he used to live. We are now looking at ways to address this.
Follow this link to Find out more about this project:
If you are feeling inspired and would like to know how you can access Talking Mats training, find out more here: https://www.talkingmats.com/training/
We are delighted to share this latest guest blog from Debbie Mole, Clinical Nurse Consultant in Mental Health and Intellectual Disability for DHM Mental Health Care in Melbourne, Australia. This is a great example of the positive impact Talking Mats can have for people who have experienced trauma.
Throughout my 35 year career I have always had a big interest in finding ways to help clients express themselves. My passion is around trauma and working in creative ways to help bring some closure and recovery for the person.
This desire grew when I met a woman who had multiple disabilities. She was blind, deaf, and non-verbal. She was sensitive to touch and had very few ways to express herself. She needed to be admitted to hospital as she was unwell, we had no way to explain to her what was happening. At the time I was working in a new specialised mental health and disability team. This humbling experience of working with her pathed a way for me to find ways to help people communicate and understand.
Working in mental health I am acutely aware of risks and that so many people who struggle to verbalise thoughts, feelings, and past issues. I was always concerned that because a person could not verbalise their thoughts, feelings, and intentions that so much information and potential risks were being missed.
I heard about Talking Mats training in Australia and booked myself on the course. This inspired me and has helped me support clients to find a voice and solutions to issues.
My client was a 30-year man with Down Syndrome, he also has ASD and over the last five years had lost his ability to speak. When I met him, he had poor eye contact and appeared to be locked into his world. It was evident he was also suffering from psychosis as he was responding to auditory and possibly visual hallucinations. He could use some sign language to communicate. He had chronic OCD and anxiety and sleep was a major issue.
I did a Talking Mat exercise and checked his understanding of “like”, “don’t like” and “not sure”. I did a simple exercise to start using the images for his family and carers. There was no real form and the cards appeared to become a collection of images that did not hold any clues.
I decided to use to the personal care cards, this was very different. Showering, bathing, and going to the toilet were placed in the negative area. There was also a change of behaviour and some vocalisation of words that made no sense. Talking to his team and mother, there was a restive quality to his behaviour – he wanted to avoid this area.
I did further assessments and his mom believed that in the past when he was young, he may have experienced some bullying, she also feared that he had suffered some form of abuse. Through the assessment it also transpired that my client was one of five children, all had a significant mental health issue. I organised a specialist to see him and he was diagnosed with Schizophrenia. He was treated with antipsychotic medication.
As the psychosis was being treated his team became aware that my client was starting to talk, it was not clear, but the content had a theme. Tragically themes, names and places started to be spoken about. When he spoke about these events his OCD behaviours of arranging his items on the floor became more chaotic. He spoke of trauma from other boys that took place in bathrooms.
I worked with the client and introduced some basic trauma work, simply allowing him to say what he wanted to and then helping him to realise that he was safe and that was the past. His team did the same. We offered choice about showering, bathing and looked at ways it could be fun or a nice activity to follow. The idea was to change his thinking around baths and showers and for him to realise he was safe and free from threat. We used the talking mats to build upon the things he liked.
I repeated the Talking Mats exercises three, six, nine and twelve months after treatment.
After the psychosis was treated, we became aware that the client looked sad and flat. There was a loss of interest in social activities and there was a lot of talk about the past. We assessed that he was depressed and that it was possible that his recall about the past was becoming clearer. He was commenced on an antidepressant and monitored intensely. We also needed to address the sleep issues. His OCD had led to his bed to being covered in items. We later realised that this helped reduce his anxiety when he was heightened.
My client has regained some speech, I believe he was locked in a world of trauma and psychosis. Now he mentions the names of some of the people who have hurt him. His team reassure him that he is safe, that was the past, and he is ok. He seeks physical attention when he distressed, and he is acknowledged and reassured. We cannot offer typical trauma therapy to him, but just helping him unlock his thoughts, knowing that what was happened was wrong and being heard is healing.
I have since developed my own set of cards, based on the Mental State Examination. I use these to expand on issues and focus on problem areas. These cards talk about perceptual issues, thought problems, beliefs and risks, all areas that are typically private and too often unexplored. The cards have images on them, so clients who struggle to verbalise can use the same system as the talking mats.
Talking Mats allowed me and his team to see things from a different angle. There were many hypotheses used to gain an understanding of his behaviour. This led to effective treatment and partial recovery.
Picture 1 at the assessment stage, images of the clients family were made into an orderly collection with no clear indication of how he felt towards the images:
Picture 2 was also at assessment, showing a clear ability to like, not like and feel unsure about aspects of self care.
Picture 3 was during treatment for Psychosis and therapy – some changes were being noted with his self care and allowing his team to help him:
Picture 4 was towards the end of treatment and intensive therapy. Some aspects of bathing remained unsure, but his behaviour indicated that he was more comfortable with activities around bathing.
Picture 5 was a repeat of the family cards after treatment:
Picture 6 are the cards I have created based on the Mental State Examination – this was six months into therapy and medication. He expressed issues around his mood, thoughts and sleep – these needed more explaining. With the mood pictures, I offered my client different images for mood and he picked the ones that reflected what he was feeling. My mood collection has happy, angry, scared and sad in them as I tend to quote these 4 basic raw emotions daily in my work:
Picture 7 was at the end of treatment the same cards were used with a very different result. As for the previous mat, for the mood pictures, I offered my client different images for mood and he picked the ones that reflected what he was feeling:
Many thanks to Debbie Mole for sharing this powerful example. If you would like to read more about Talking Mats use in Mental Health, take a look at top 10 blogs here: https://www.talkingmats.com/top_10_mental_health/
If you are feeling inspired and have not yet accessed our Talking Mats Foundation Training Course, find out more here:
Many thanks to Karen Mellon, NHS Fife Lead Podiatrist for Learning Disabilities and Care Homes, for this guest blog describing our exciting Fife Health Charity funded project, aimed at supporting patients with a learning disability (LD), or dementia, to be more involved in decisions around their care.
I was initially introduced to Talking Mats by my Learning Disability SLT colleagues who were using the resource to support patient engagement. I could see the real benefits of how it could support our interactions with patients with a LD or dementia and empower people to be more involved with decisions around their care. Our SLT colleagues had undertaken the Talking Mats Train the Trainer program and were then able to train our podiatrists in using the resource. Having used the existing resources we found that we weren’t able to discuss/explore people’s views deeply enough, for example, when they developed a foot ulceration, or were at risk of ulceration. This was the spark that ignited the idea to look at developing a specific foot care resource to enable these conversations.
The aim was to promote patient engagement in their care – both in preventative care and when specialised input is required. By creating the resource we aimed to explore what really mattered to the person and what for them were acceptable goals and outcomes. By developing a specific Talking Mats resource we were able to explore treatments options and impact of conditions and actively engage the person in expressing their views thus creating a person centred care plan. Evidence shows us when people are involved in decision making they are more satisfied with their care, which in turns improves their quality of life.
Having consulted with Talking Mats we jointly created an initial resource which we piloted within NHS Fife over a 6 week period. People living within care homes and people with a learning disability were the target audience for the pilot. Using the resource, we were able to understand more about the impact that foot ulceration was having on patients, and patient’s views on treatment options.
One example of this positive impact involves a 60 year old patient with learning disabilities and dementia. She lives independently with one hour support each day to assist with personal care. She has been known to podiatry for some time due to repeated ulceration. Specialist footwear has been supplied and regular input is in place to reduce the risk of re-occurrence, however at times the foot does break down.
In May the patient experienced a break down on her foot. She is a very pleasant lady who always comes across as if nothing bothers her and everything is fine; she doesn’t like to “cause a fuss”. It was felt the use of a Talking Mat might give us greater insight into the impact the wound was having.
As a result of completing the Talking Mat we were able to discover the patient was in fact experiencing difficulties with the type of dressing and was experiencing pain. We were able to address this and change the dressing type to an adhesive dressing, which took up less room in her shoe, and started her on Paracetamol 4 times a day to address her pain. Follow up discussions reveal the patient was much more satisfied with the dressing, it was more comfortable and easier to keep dry when showering. She also reported to be experiencing much less pain.
As a result of the mat, we were able to identify concerns she had, but didn’t want to share as she didn’t want to be a burden. We were able to address this and create a plan which was acceptable to the patient and improved her wellbeing.
I hope this resource will go on to benefit other professionals and carers working with people who may be impacted by their foot health. By using this resource, we can help our patients explore their views and wishes, therefore enabling co-production in care. The resource promotes preventative care as well as specialist intervention. Going forward there are many other areas of foot health that could potentially be explored in developing further resources – such as paediatrics, nail surgery, musculoskeletal.
Book your place on the Talking Mats and foot care training course on 24th January 2024 / 21st February 2024 being run jointly between ourselves and Karen Mellon . The price includes the resource .
To find out more about the work and projects supported by the Fife Health Charity follow their Social Media accounts at:
Facebook – @fifehealthcharity
Twitter – @FifeHealth
By Nyaka Mwanza
Multiple sclerosis (MS) can result in a variety of communication difficulties. While broaching uncomfortable topics, such as multiple sclerosis life expectancy, can pose its own challenges, MS can also physically disrupt some people’s ability to communicate as effectively as they once did.
That’s because MS is an immune-mediated condition that damages and destroys neurons in the central nervous system (CNS). Known as demyelination, this destruction of nerve cells causes lesions in the spinal cord, optic nerves, and brain. MS lesions in certain areas of the CNS can sometimes result in difficulties with speech and comprehension. However, there are ways of overcoming these difficulties so that a person may communicate better.
How MS Disrupts Information Exchange
Communication issues in people with MS usually arise due to damage in areas of the CNS that are responsible for cognitive and motor function.
Cognition refers to our ability to think, read, learn, remember, reason, and concentrate. Cognitive processes also comprise language, planning ahead, imagination, and perception.
Approximately 70 percent of people with MS experience impairments in these cognitive functions. Cognitive difficulties such as slower processing speeds and worsened memory can impede a person’s ability to process spoken or written language. Cognitive impairment in a person with MS may also look like difficulty finding the right words for things when speaking, difficulties spelling words correctly, or switching words incorrectly when speaking.
Language and Speech Difficulties
Speech and language involve several cognitive functions, but speech also involves intact motor function, especially the coordination of the muscles in the lips, tongue, vocal cords, and diaphragm. However, MS can disrupt the brain’s ability to communicate properly with various muscles in the body, sometimes interfering with the ability to produce appropriate speech.
Dysphonia is a voice disorder due to weakened diaphragm functioning. The diaphragm helps with breathing and volume control. Dysphonia can result in very quiet or loud speech. A person with dysphonia may also find that they run out of air while talking. Dysphonia can also cause a raspy voice.
Dysarthria is a motor speech disorder commonly caused by the weakening of muscles used for speech, swallowing, and breathing. Between 40 and 50 percent of people with MS experience passing or permanent dysarthrias, which may result in slurring, monotone, and disruptions to speech patterns with abnormally long pauses between syllables or words. Issues like these can make holding a conversation difficult or uncomfortable.
Bridging the Communication Gap
A speech or language pathologist is a specialized healthcare provider who can evaluate and help treat voice and speech disorders. Depending on the severity of a person’s MS, some speech therapy will focus on compensating for dysfunctions in cognition and speech and enabling people with MS to find alternative means of communication. Other therapy for more mild speech difficulties may focus on developing strategies to control breathing, strengthen the vocal cords, or even simplify speech to make it easier to get through. People with MS may find it’s easier to hold a conversation when they’re not competing with other noises or distractions. Tools that aid with cognitive dysfunction, such as Talking Mats, can help loved ones concentrate on common topics to help make discussion easier. Here is an example of how Talking Mats helped some with multiple sclerosis to set their goals https://www.talkingmats.com/getting-root-problem/
- MS Prognosis: Multiple Sclerosis Life Expectancy
- Speech and Swallowing
- Multiple Sclerosis and Communication Difficulties – East Sussex Healthcare NHS Trust
About the Author
Nyaka Mwanza is a freelance writer for MyHealthTeams. She completed a B.A. in Communications: Visual Media from American University and undertook post-baccalaureate studies in Health/Behavioural Communications and Marketing at Johns Hopkins University. Nyaka is a Zambian-born, E.U. citizen who was raised in sub-Saharan Africa and Jacksonville, N.C. However, she has called Washington, D.C., home for most of her life. For much of her career, Nyaka has worked with large global health non-profits focused on improving health outcomes for women and children. Nyaka believes words hold immense power, and her job is to meet the reader where they are, when they’re there.
The Talking Mats Foundation Training is a course that builds people’s confidence in using and applying Talking Mats to their work. Organisations can access this as a group ensuring staff can embed the Talking Mats approach and principles into their practice. The training also gives staff a common language for embedding a patient centred approach at the heart of a service.
We offer online training by;
- giving organisations access to our online training platform – this is designed as self-directed course, supported by a Talking Mats tutor, with a variety of activities and resources to support learning
- zoom/teams sessions
- a combination of both 1 and 2.
2020 saw an increase in organisations approaching Talking Mats for online team training and this has continued into 2021. We will work with you to find the approach that best suits your staff group.
Online learning does not suit everyone and comments from participants are mixed. Some really like the flexibility of being able to work at their own pace and find the site user friendly whilst others miss the interaction that face-to-face brings. As a team we miss the face-to-face training too but believe that our online training and the support we offer organisations is an excellent alternative.
It is easier to discuss the impact of an organisational course by giving an example. We recently ran a course using our online learning platform combined with short introductory and a follow-up session on Zoom for 24 staff working in an NHS Paediatric service. Taking part on the course were Nurses, Psychologists, Occupational Therapists, Physiotherapists, Dieticians and Speech and Language Therapists. It was great working with such a multidisciplinary group. They all have communication at the heart of their practice and were keen to learn about a framework that could help them improve the effectiveness of their work. There were different reasons for doing the course, but a common theme was wanting to have more ways of directly engaging and building relationships with the children they were working with rather than relying mostly on carer views. They wanted to be able to involve young people more meaningfully in some of the complex issues that surrounded their care.
It is always positive when a course has immediate impact and this staff group applied their learning in very different ways, for example Talking Mats was used to;
- communicate with a young person with selective mutism,
- involve a young woman who was self-harming to contribute to the strategies that help her reduce those behaviours ,
- involve children in physiotherapy interventions.
One course participant said ‘I have practised with a couple of patients and it has made a massive impact on their lives already. One patient’s behaviours have dramatically reduced as I was able to support her to show how she felt about aspects of her care and resolve this.’ And another participant said ‘I have now used Talking Mats with a couple of young people with complex neurodevelopmental difficulties and this has helped engagement considerably, where things had felt stuck before’
An important part of Talking Mats training is to help participants think about their own communication style and how it impacts on interactions and relationships. Staff said;
- this course increased my awareness of my communication style and made me reflect more on how I communicate with my patients but also what I presume from my patients.
- I am more aware of the communication demands I place on others as a clinician/therapist and am more confident in engaging people with communication difficulties.
- It has made me think more about the language that i use during interactions.
- It has definitely made me reflect on my own style of questioning, and helped improve my pacing and language skills.
The feedback from this varied and engaged group of staff was positive and is summed up in this comment; ‘The course was very engaging, interesting, and easy to follow and understand. I have learned a lot from this. The reflective work throughout the modules really helped to connect the theory with the practice of Talking Mats. The course leaders were very involved, supportive and helpful!’
Our training is relevant to organisations working within Social Work, Advocacy, Dementia Support and Education as well as Health and Social Care. If you think you would like to organise a course for your staff group please get in touch at firstname.lastname@example.org to talk it through.